Customers are encouraged to confirm product name, size, colour, quantity, availability and other relevant requirements before the order is finalized.

The Buy Now form is an enquiry mechanism, so product and commercial details may be discussed and confirmed before a final commitment.

Where returns are accepted for a particular confirmed order, eligibility may depend on the condition of the product, the nature of the issue and the commercial terms communicated at the time of confirmation.

Items that have been used, damaged after delivery, altered or otherwise not returned in the required condition may not qualify for return.

If a customer receives a product that appears damaged, incorrect or materially different from the confirmed requirement, the customer should contact Om Enterprise as soon as reasonably possible with the relevant order details and supporting information.

Where a refund is approved, the method and timing of the refund may depend on how the original transaction was handled and the specific commercial terms of the order.

A refund may be processed only after the relevant return or issue has been reviewed and approved.

For wholesale, bulk or customized requirements, return and refund terms may differ from standard retail enquiries and may be communicated separately before confirmation.

Exchange availability may depend on product type, stock availability and the circumstances of the request. Any applicable exchange terms will be communicated for the specific requirement.

For any return or refund-related enquiry, contact ommenterprise2026@gmail.com or +91 9477058555 with the relevant product and order information.